This is an agreement between InnerWell LLC (“Company”), and (“Client”) made on 07/26/2026 (“Effective Date”).
Format
This Agreement provides access to private virtual and/or in-person coaching sessions with Rachel Zamore (“Coach”), to be scheduled as provided for in this Agreement.
In-person retreats and intensives will take place at 139 Main St., Suite 706D in Brattleboro Vermont, unless an offsite location has been agreed upon in writing. Online coaching sessions take place on Zoom, with the video session will be initiated by Coach, unless other arrangements have been made. The Zoom link will be provided via Google Calendar notification in advance of scheduled sessions. In the case of an inadequate internet connection, the session may shift to a phone call (Coach will call Client at their provided phone number).
Coaching Relationship
Please review the Coaching Disclosure at innerwell.org/disclaimer, which outlines the nature of the coaching relationship and clarifies that Rachel Zamore is providing services in her capacity as a relationship coach, not as a licensed mental health provider. If she determines that the client would be more appropriately served in a therapeutic context, she will offer referrals accordingly. By signing this agreement, you are agreeing to the terms outlined in the disclaimer referenced above.
Fees
For intensives and private retreats, fees are due in advance of the scheduled dates and bookings are nonrefundable within 30 days of scheduled start date. When a deposit has been provided, the remaining balance will be automatically charged to the card on file seven (7) days prior to scheduled start date if not otherwise specified in a written payment plan.
For online sessions not part of a prepaid package booking, payment will be charged by Coach to a card on file at the time of service (or at the time of scheduling if Client uses Coach’s online scheduling software). Client authorizes Coach to process the card they have provided for all fees incurred as outlined in this agreement.
Forty-eight (48) hours’ notice by email to rachel@innerwell.org is required to reschedule or to cancel a regular appointment. Failure to provide notice results in a forfeited session and full payment shall be due.
Client agrees to provide timely updates on payment method if needed, and understands that full payment is due at or before the time of service.
When not included in a package booking, extra services provided upon request are charged at the provider’s standard hourly rate, prorated to the quarter hour. Examples include (but are not limited to) document review, referral research, report writing, additional requested session time, collaborative care meetings, and Client phone calls or email communications lasting longer than 10 minutes. Any additional services, involvement or travel time related to legal proceedings is charged at a rate double to the standard hourly rate.
Fees may increase on an annual basis, and at least 30 days notice will be provided.
Email
Please remember that email is not considered a secure mode of communication, and it is not an appropriate venue for conversations related to the content of our work together unless we have explicitly agreed to this. When emailing me, please be sure to cc your partner each time in the interest of transparency, and I will include your partner in my messages to you as well (including to messages sent to me where you have not cc’d your partner), unless there is a clear safety concern.
Closure
For work not specifically designed to be short-term, it is encouraged to be intentional about closure. Client and Coach both may choose to end this Coaching relationship at any time. Ideally, this will be done with plenty of advance notice (1 month or more is recommended) as clients generally gain maximum benefit from having an intentional process of consolidation and closure. Regardless of the length of notice provided, any outstanding fees must be paid and late cancellation notice applies for any remaining scheduled sessions.
Confidentiality
Information shared in coaching sessions is confidential and not shared outside the session unless mutually agreed upon and documented in writing by Coach.
For those couples in a discernment process, Coach will maintain confidentiality for each partner as there may not yet be a shared commitment to moving forward as a couple. For those seeking relationship healing and repair (relationship coaching), Coach will not be a holder of secrets between partners, but will support both partners in navigating timely disclosure of pertinent information to one another in order to help facilitate (or explore the possibility of ) healing and rebuilding trust.
Confidentiality Exception: If Coach is required by law to make disclosure regarding the information shared in a coaching session, or where Coach has a good faith belief that disclosure of such information is necessary to comply with the law; or to protect Coach’s rights or property; to avoid harm to the Coach, Client, or a third party; or to respond to an emergency, Coach will limit disclosure to essential information.
Disputes
This Agreement is made and shall be enforced according to the laws of the State of Vermont, without regard to its conflicts of law principles. Client agrees to submit to personal jurisdiction in Brattleboro, Vermont, as the sole forum in the event of a dispute under this Agreement.
Any claims arising from this agreement for losses, costs, damages of any nature whatsoever or claims expenses from any cause or causes, including attorneys’ fees and costs, shall be limited to the amount paid hereunder.
Other
This Agreement, any business policies and credit card authorization form, is the final and complete agreement between the parties hereto, and any changes must be made in writing and signed by both parties. A waiver of one provision shall not be deemed a continuing waiver or a waiver of any other provision of this Agreement.
